Padu99 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all individuals who access and use the Padu99 platform at padu99.cam ("Platform") and its associated services, including online casino games, live dealer games, sports betting, and related features (collectively, "Services").
This Privacy Policy ("Policy") explains in plain terms how Padu99 collects, uses, stores, shares, and protects the personal data of registered players ("Users", "you") and visitors to the Platform. It also outlines the rights you hold in respect of your personal data and the mechanisms available to you to exercise those rights.
This Policy applies to all users of the Padu99 platform, including players accessing the Services from Malaysia — whether from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere across the country — as well as users in other jurisdictions. By registering an account, making a deposit, or otherwise using the Padu99 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Your data, your rights. This Policy is designed to be transparent about exactly what data Padu99 holds about you and why. If at any point you have questions about your data or wish to exercise any of your rights, you can contact us at [email protected] or via 24/7 Live Chat.
For the purposes of this Privacy Policy, the following terms shall carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identity number, contact details, financial information, and online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, erasure, and all related activities. |
| "Controller" | Padu99, as the entity that determines the purposes and means of processing your personal data. |
| "Processor" | A third-party entity that processes personal data on behalf of Padu99 under a contractual obligation. |
| "KYC Data" | Identity verification documents and information submitted by users for Know Your Customer compliance purposes. |
| "Cookies" | Small text files placed on a user's device by the Platform for purposes of session management, analytics, and personalisation. |
| "Data Subject" | The individual whose personal data is being processed — in this context, you, the registered user or Platform visitor. |
Padu99 collects personal data in several categories depending on the nature of your interaction with the Platform. The categories of data collected are detailed below.
Padu99 collects personal data through the following means:
Padu99 processes your personal data only for specific, legitimate purposes. The primary purposes for which your data is used are:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, contact details |
| Age and identity verification (KYC) | KYC documents, registration data, date of birth |
| Deposit and withdrawal processing | Financial data, payment method identifiers |
| Fraud prevention and AML compliance | Financial data, KYC data, device and IP data |
| Game operation and bet settlement | Gameplay and betting data, account data |
| Customer support | Communications data, account data |
| Responsible gambling monitoring | Gameplay data, financial data, responsible gambling tool usage |
| Platform performance and security | Technical and device data |
| Regulatory and licensing compliance | All categories, as required by licensing obligations |
| Service improvement and analytics | Anonymised or aggregated technical and gameplay data |
Padu99 does not use your personal data to build profiles for sale to third-party advertisers. We do not sell your data. Where we use data for service improvement and analytics, this is performed on aggregated, anonymised data sets that cannot be used to identify you individually.
Padu99 processes your personal data under one or more of the following legal bases:
Padu99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your personal data is shared only in the limited circumstances described below.
Padu99 engages third-party service providers who process personal data on our behalf, under contractual data processing agreements that restrict their use of your data to the specific services they provide. These include:
Padu99 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, regulation, court order, or in response to a legitimate legal process. We will, where permitted, notify affected users of any such disclosure.
In the event of a merger, acquisition, or sale of all or part of Padu99's business assets, personal data held by Padu99 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any material change in data controller identity.
No Third-Party Marketing: Under no circumstances does Padu99 share your personal data with third parties for their own marketing, advertising, or commercial purposes. Your data is yours.
Padu99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years following closure |
| KYC verification documents | Duration of account plus 5 years following closure (AML compliance requirement) |
| Financial transaction records | 7 years from date of transaction (regulatory requirement) |
| Gameplay and betting history | Duration of account plus 3 years following closure |
| Support communications | 2 years from date of communication |
| Technical and device logs | 12 months on a rolling basis |
| Cookie and session data | As specified in individual cookie categories — see Section 11 |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
Padu99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Notwithstanding these measures, no method of data transmission over the internet or electronic storage is completely secure. Padu99 cannot guarantee absolute security of your personal data and shall not be held liable for security breaches attributable to events beyond its reasonable control, provided it has implemented appropriate safeguards.
As a user of the Padu99 platform, you have the following rights in relation to your personal data. These rights may be exercised by contacting us at [email protected] or via Live Chat.
Request a copy of the personal data Padu99 holds about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data held about you.
Request deletion of your personal data where there is no longer a legitimate legal basis for its retention, subject to mandatory retention obligations.
Request that Padu99 restricts processing of your data in certain circumstances, such as while a rectification request is being assessed.
Request that your personal data be provided to you in a structured, machine-readable format where technically feasible.
Object to the processing of your personal data where that processing is based on legitimate interests, including for direct marketing purposes.
Where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing.
Lodge a complaint with the relevant data protection supervisory authority if you believe your data rights have been violated.
Padu99 will acknowledge data subject rights requests within 48 hours and provide a substantive response within 30 days of receipt. Where a request cannot be fulfilled — for example, where retention is mandated by law — Padu99 will explain the reason in writing.
Padu99 uses cookies and similar tracking technologies to operate the platform, maintain session security, and analyse usage patterns. By using the Padu99 platform, you consent to the use of cookies in accordance with this section.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Required for secure login, session management, and core platform functionality. Cannot be disabled without impairing platform use. | Session duration |
| Functional | Remember user preferences such as language setting, odds format preference, and responsible gambling tool selections. | Up to 12 months |
| Analytics | Collect anonymised usage data to help Padu99 understand how players interact with the platform and identify areas for improvement. | Up to 24 months |
| Security | Detect and prevent fraudulent activity, bot traffic, and account takeover attempts. | Up to 6 months |
You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the Padu99 platform and may prevent access to your account. Padu99 does not use cookies to deliver third-party advertising or to track your activity on external websites.
The Padu99 platform is strictly intended for individuals aged 21 years and above. Padu99 does not knowingly collect or process personal data belonging to persons under the age of 21.
All Account registrations require date of birth to be provided. KYC verification confirms the age of the Account holder through government-issued identification documents. Any Account found to belong to a person under the age of 21 will be immediately and permanently closed, and all data associated with that Account will be deleted unless retention is required to report the incident to relevant authorities.
If you believe that Padu99 may be holding personal data relating to a minor, please contact us immediately at [email protected] and we will investigate and take appropriate action without delay.
Padu99 operates internationally and your personal data may be transferred to, stored in, or processed in countries outside Malaysia. Such transfers may occur where our service providers, processors, or platform infrastructure are located in jurisdictions other than your country of residence.
Where personal data is transferred outside the country of collection, Padu99 takes reasonable steps to ensure that appropriate safeguards are in place to protect the data. These safeguards may include contractual data processing agreements incorporating standard clauses, adequacy decisions applicable to the destination jurisdiction, or equivalent protective mechanisms.
By using the Padu99 platform, you acknowledge and consent to the international transfer of your personal data in accordance with this Policy and for the purposes described herein.
Padu99 reserves the right to amend, update, or revise this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or platform operations. Material changes to this Policy will be communicated to registered users by email to the address on file, or by means of a prominent notice displayed on the Platform, in advance of the changes taking effect.
The current version of this Privacy Policy is always available at padu99.cam/privacy-policy and displays the effective date at the top of the document. Continued use of the Padu99 platform following notification of any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the Platform and close your Account before the effective date of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy, the processing of your personal data, or the exercise of any of your data subject rights, please contact Padu99 using the information below. Our support team is available 24 hours a day, 7 days a week, in English, Bahasa Melayu, and Mandarin Chinese.
Email: [email protected]
Live Chat: Available 24/7 on the Platform — average response time 3–5 minutes
Subject Line for Data Requests: "Data Subject Request" or "Privacy Enquiry"
Response Commitment: Acknowledgement within 48 hours; substantive response within 30 days
For formal complaints or escalated data protection concerns, please mark your communication as "Data Protection Complaint" to ensure it is routed directly to the appropriate team. Padu99 takes all data protection complaints seriously and is committed to resolving them promptly and transparently.
Six key privacy principles that govern how we handle your personal information at every stage.
Padu99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes — ever. Your data is used solely to operate your account and improve your experience on the platform.
All data transmitted between your device and padu99.cam is protected by 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks including Maybank and CIMB for their online banking platforms.
Padu99 collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or "just in case" — every data point we hold serves a defined and disclosed purpose.
Every category of personal data has a clearly defined retention period. When that period expires, data is securely deleted or anonymised. We don't hold your information indefinitely — we delete it as soon as the legal obligation to retain it ends.
You have the right to access, correct, delete, restrict, and port your personal data. Requests are acknowledged within 48 hours and resolved within 30 days. Data subject rights are not an obstacle to us — they are part of how we operate.
Where personal data is shared with service providers — such as payment processors like DuitNow, FPX, and Touch 'n Go — those parties are bound by contractual data processing agreements that restrict their use of your data to the specific services they provide.
Our support team is available around the clock to answer any questions about how Padu99 handles your personal data, or to help you exercise your data subject rights.
For data requests, contact [email protected] — available 24/7 in English, Bahasa Melayu, and Chinese. See our Terms & Conditions for full platform rules.